Frequently Asked Questions

Personal account and services

Conditions of the promotion "Black Friday 2021" Partner program How to contact support What is the difference between a personal account and a hosting control panel

Domain names and DNS

Show/hide owner details in WHOIS Domain Reselling: EMAIL API Domain Reselling: HTTP API Change of domain owner or transfer to another registrar

ISPManager4 control panel

Transferring a site between hosting services in the ISPmanager control panel How to install SSL certificate in the ISPManager control panel How to enable HTTP/2 protocol Using Node.js on hosting

CMS website builders

Migration of WordPress site on new domain Where are the configuration files for different CMS. How to connect a database to your site Setting up a configuration file for CMS OpenCart How to install any CMS on hosting, using Wordpress as an example

Email

How to increase email sender reputation How to detect the source of spam on a VPS/Dedicated server. How to block mail for a specific site Configuring PHPmail, Sendmail. Sending Emails via Scripts How to change IP for a mail domain, PTR and Hostname for dedicated IP

System administration

Cloning VPS/VDS using a snapshot or backup User Settings and Password Recovery Statistics and Logs Server Snapshots and Backups

Equipment colocation

Changing the configuration and additional equipment of an already active equipment placement service Providing access to equipment located in the data center (without removal) Request to perform work by TheHost employees with breaking the seal Self-return of equipment

Technologies and external applications

What is ALPN and why is it needed HTTP/2 protocol and its support

All categories of questions are formed according to the corresponding sections. But if you are purposefully looking for some information, we recommend that you use our convenient search system in this section. Simply enter a keyword related to your question and select an article from the options provided.

If you cannot find the information you need in this section, please contact our support service, we will be happy to answer all your questions.