Payment for an order is a key stage in the process of purchasing hosting services. This is the moment when the client confirms their intention to use the chosen service, and the provider prepares to provide it. Although the concept seems simple, sometimes certain difficulties or misunderstandings arise during payment.

In this article, we will look at various aspects of the payment process, in particular, how to make payments from the internal balance, what to do in case of blocked payments, and other important nuances that will help You effectively manage Your orders and finances on the platform.

Information about the Orders section

The Orders section allows you to manage your orders:

• View order history and status.
• Pay for completed orders.
• Change order names.
• Delete orders with the status Open.

To delete an order with the status In progress(blocked), you must first delete the corresponding payment.

Order details

By clicking the Details button, You can view detailed information about the order, each order contains the following important information:

• Order code.
• Description of what is included in the order.
• Amount to be paid.

You can transfer selected services to another or new order, to do this You need to select the necessary service in the order with the mouse and click the Edit button, then You can transfer to a New order or use Add to order to transfer to an already created order.

Order payment

You can pay for the order using any available method. To do this, select the necessary order and click the Pay button. Then You will be offered to choose an existing payer or create a new one, after which You can choose the payment method You need.

Payment from balance

To pay for an already formed order from the balance:

1. Go to the Finances ⮕ Orders section.
2. Select the necessary order.
3. Click the Pay from balance button.

Payment problems

Order is being paid (blocked)

Sometimes You may encounter a situation where the order has the status In progress(blocked).

In this case, follow these steps:

1. Go to the Finances ⮕ Credits/Payments section.
2. Find the corresponding payment, which should be in the Not paid state.
3. Click Delete.

Insufficient funds on the balance

A situation may arise where You have funds in Your account, but they are insufficient to pay for the order. An example of such an error:

In this case, You can top up Your account with the missing amount using one of the methods listed below:

1. Payment of the personal account on the main page.

2. Creating a new payment in the Finances ⮕ Credits/Payments section.