1.2.2 Validity and resumption of suspended services

Banner Your website hosted on hosting, virtual (VPS/VDS) {target= “_blank”} or dedicated server, or any other personal information posted on these services is a valuable digital asset. We understand how important it is to maintain the stable operation of these resources and save all your data.

Unfortunately, sometimes due to late payment the service may be suspended. This may lead to temporary unavailability of your site, loss of access to the server or email.

To help you avoid losing important information and quickly resume the operation of your online resources, we have prepared an article. In it you will find step-by-step instructions for restoring suspended services and tips on how to prevent similar situations in the future.

Lifespan of a Suspended Service

According to our Terms of Service:

The Subscriber is obliged to timely pay for the Contractor’s services according to the tariffs of the selected services. The Subscriber can check the validity period of the ordered service and, if necessary, extend it in their personal account. If the Subscriber is unable to pay for the Contractor’s services on time, the latter may grant the Subscriber a payment deferral. To obtain a deferral, the Subscriber needs to write a letter to finance@thehost.ua indicating their login and that the payment for the service is temporarily delayed.

The Contractor can give the Subscriber a deferral, but not more than 7 calendar days. If the Subscriber does not pay for the services on time, the overdue service is blocked, and after 7 calendar days it is deleted.

We inform: to request a deferral, you need to contact us from your personal account or write from your contact email to the Support Service department.

Additional information:

  • After blocking the service, all sites hosted on hosting become inaccessible to visitors.
  • Virtual (VPS/VDS) and dedicated servers become unavailable for connection.
  • Email associated with the domain on this hosting also stops functioning.
  • Access to the hosting and server control panel is blocked.
  • Files and databases remain on the server for some time, but not more than 20 days from the moment the service is stopped.

It is important to note that after the service is blocked, the countdown begins for its possible recovery. You have 20 days from the moment the service is stopped to extend it and restore access to Your data.

How to Recover Information

According to our Terms of Service

If the term of the Virtual Hosting, VPS/VDS, or dedicated server service was not extended on time, the service itself suspends its operation. The Contractor deletes the service if it is not extended by the Subscriber within 20 days from the moment of stoppage. After this, the Contractor may, at its discretion, keep backups of the Subscriber’s service for some time, but after a certain period, the Contractor conducts a complete deletion of backups.

If Your service has been suspended and You want to restore access to Your data, follow these steps:

  1. Contact support service. Write a request to restore the deleted hosting service, VPS/VDS, or dedicated server. Specify Your login and details of the service that needs to be restored.

  2. Wait for a response about the possibility of recovery. Our specialists will conduct a check and inform You whether Your data has been preserved and if recovery is possible.

  3. Order and pay for the service. If recovery is possible, You will need to order and pay for the service for a minimum of 1 year. It is important to choose a tariff plan similar to the one You used before the service was stopped.

We remind you: the request should be made from the service owner’s account or from the contact email address.

Additional information:

  • The recovery process may take some time from the moment the request is submitted.
  • All files and databases that were on the hosting or server at the time of its stoppage are restored.
  • For VPS/VDS and dedicated servers, all settings and data that were at the time of stoppage are restored.

Important: You need to act quickly, as after a certain period, backups may be completely deleted, making it impossible to restore Your data.

Remember: timely payment for services is a guarantee of continuous access to Your data and services. We recommend setting up automatic renewal of services in Your personal account to avoid similar situations in the future.