7.7 Providing access to equipment located in the data center (without removal)

Banner If You need to perform work on Your equipment located in the DC, please familiarize Yourself with the access procedure.

Visit requirements:

  • Advanced visit scheduling (minimum one day ahead).
  • Valid identification documents.
  • Presence of a person with appropriate access level according to the Contract.
  • Compliance with DC security rules.

Access Procedure

1. Schedule Your visit through personal account or via email to support@thehost.ua. In advance (minimum one day ahead), agree on the date and time of the visit, as well as the composition of the group visiting the DC. Among the visitors, there must be at least one person with the access level that allows working with Your equipment within the DC according to the current Contract.

2. Prepare documents for datacenter access. You must bring documents that will verify the visitor’s identity or Diia.

3. Arrive at the DC at the agreed time. Notify us upon arrival, our staff will escort You to Your equipment location and help You safely remove it from the rack for maintenance.

4. Perform necessary work on the equipment. Before starting work, You or Your authorized representative can independently verify the seal’s integrity and, if necessary, break it to perform work.

5. Complete the visit after performing all planned work. Upon completion, the server will be sealed again and returned to its location.

Please note: access to equipment is granted only to persons with appropriate access level according to the current Contract. All visits are recorded in the DC security system. When performing work, You must comply with safety rules and internal regulations of the datacenter.