7.5 Self-return of equipment

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If You wish to return equipment from TheHost DC personally or through an authorized person, You must carefully follow certain steps to complete this procedure.

For temporary return of equipment (for example, for maintenance or repair with subsequent return to the DC), the procedure remains the same, but the application must indicate that the return is temporary. Please note that with a temporary return, the subscription fee continues to be charged, since the DC reserves space for your equipment.

Equipment Return Procedure

1. Notify us about the upcoming equipment return by submitting a request through Your personal account or via email to support@thehost.ua.

2. You must clear any debt, if any exists, using the available payment methods.

3. Based on Your submitted request, we prepare an Equipment Return Act or Act of temporary return of equipment. You can sign the document:

  • Electronically: through the electronic document management system.
  • In paper form: the owner must personally print and sign the document if planning to collect the equipment themselves. If an authorized person will collect the equipment – the owner must provide them with the signed document.

4. In advance (no later than one business day), You must:

  • Inform us of the desired date and time of Your planned visit to TheHost DC.
  • Provide the full names of persons who will arrive to return the equipment. They must be listed in the contract as authorized persons.
  • Provide information about the make, color, and number plate of the vehicle You plan to arrive in.

5. Wait for confirmation of the visit date and time from our support service after verifying there is no outstanding debt.

6. Notify us once You are near the DC, and You will be met.

Please note: equipment return requires mandatory personal presence of the owner or authorized person (with appropriate access level) at TheHost DC at the agreed time. Authorized persons must be specified in the contract.

Important: before returning the equipment, please pay attention to the mandatory conditions of the return procedure.

  • Equipment return is only processed after agreeing on the visit date with Support Service.
  • No outstanding debt for provided services is a mandatory condition.
  • During the visit, You must have: identification document and the Equipment Return Act pre-signed by the owner, either in electronic or paper form.