7.5 Self-return of equipment
If you want to return equipment from the TheHost data center on your own or with the help of an authorized representative, you need to carefully follow certain steps.
- Notify us about the upcoming equipment return by submitting a request from your personal account or by email to
info@thehost.uaorsupport@thehost.ua. - Before the return, you need to pay off any outstanding debt, if it exists, using the available payment methods.
- Based on your request, we will generate and send you the Equipment Return Act electronically. You need to:
- Carefully review the Equipment Return Act.
- Print it in two copies and sign them.
- In advance (no later than one day before):
- Inform us of the desired date and time of the planned visit to the TheHost data center.
- Provide the full names of the persons who will arrive for the equipment return. They must be listed in the contract as authorized representatives.
- Provide information about the make, color, and license plate number of the vehicle that will be used for the arrival.
- Wait for confirmation of the visit date and time from our support team after verifying the absence of any outstanding debt.
- Notify us as soon as you are at the data center, and you will be met.
Please note: for self-return of equipment, the personal presence of the owner or an authorized representative at the TheHost data center at the agreed time is mandatory. Authorized representatives must be listed in the contract.
Important: before returning the equipment, please pay attention to the mandatory conditions of the return procedure.
- The equipment return is carried out only after receiving confirmation of the visit from the support service.
- The absence of outstanding debt for the services provided is an obligatory condition.
- Upon arrival, you must have: an ID document and two signed copies of the Equipment Return Act.
- After the completion of the return procedure, you will be provided with the second copy of the signed Equipment Return Act.
