7.4 Returning equipment using a courier service
If you wish to return equipment from TheHost Data Center using a courier service, you need to carefully follow certain steps to complete this procedure.
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Notify us about the upcoming equipment return by submitting a request through your personal account or via email to
info@thehost.uaorsupport@thehost.ua. -
Before the return, you must clear any outstanding balance, if any exists, using available payment methods.
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Based on your request, we will prepare and send you the Equipment Return Act. Document processing is possible:
- Electronically: through the electronic document management system.
- In paper form: print documents in duplicate, sign them and send them by courier service (courier services are paid by the Subscriber).
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Additionally, you need to provide the value of your equipment for insurance purposes during courier delivery and specify the delivery address with recipient’s contact information.
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After shipping, we will provide you with a tracking number to monitor your package.
Please note: we primarily work with Nova Poshta delivery service. Delivery costs are paid by the Subscriber according to the carrier’s rates.
Important: before returning the equipment, please pay attention to the mandatory conditions of the return procedure.
- Equipment return is processed only after we receive the signed Equipment Return Acts.
- A mandatory condition is the absence of any outstanding balance for provided services.
- Return shipping services for equipment and documents are paid by the Subscriber.
- After receiving the equipment, you will be provided with our signed copy of the Return Act.
