7.6 Request to perform work by TheHost employees with breaking the seal

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If You need to perform work on equipment located in the Data Center with the help of TheHost technical specialists, We offer You to familiarize Yourself with the algorithm for performing such work.

Inform: when sending equipment, You must pay the full delivery cost, as DC employees only accept pre-paid cargo. Given that the equipment is valuable cargo, to ensure maximum security and safety during transportation, we recommend using Nova Poshta delivery service. This will provide You with reliable insurance guarantees and cargo tracking throughout the journey.

Performing Server Work by TheHost Employees

1. Create a request through the personal account or by email to support@thehost.ua. Describe the technical task to be performed as detailed as possible.

2. Coordinate the details with technical support within the created request. Obtain from technical support a conclusion about the possibility, date, terms, and cost of the work.

3. Receive documents from our team. Based on the application You created, we will generate an invoice and provide You with the Act of Consent to Break Seals for signature, if necessary.

4. Perform the necessary actions to start the work. Pay the generated invoice or top up the balance in the personal account in any convenient way. If necessary, sign the Appendix on Consent to Break Seals in electronic form.

5. Send the equipment if the work includes server supplementation. Send it by courier service to the address specified by support and inform us of the invoice number.

6. Wait for the work to be completed. After receiving the signed Appendix on Consent to Break Seals, we will complete the technical task, and upon completion, we will inform You within the request initially created in the personal account.

Please note: in case of the need to perform internal server work requiring equipment dismantling and disassembly, You must provide a signed Appendix on Consent to Break Seals. Work will only begin after receiving this document and full payment of services.