7.3 Placing additional or changing the characteristics of previously installed equipment
If You wish to place additional equipment or modify the characteristics of previously installed equipment in TheHost DC, we invite You to review the algorithm for performing such work.
Possible equipment replacement options
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Free replacement of simple components.
- Replacement of external components (for example, hard drive in external bay).
- You only need to pay for equipment delivery.
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Replacement with seal breaking (paid service).
- For internal components (for example, power supply, SSD, RAM, etc.).
- Requires signing a seal breaking agreement (can be done remotely using EDS).
- Work is performed by our specialists within paid administration.
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Self-replacement in our DC.
- Possible by Your specialist if there is an appropriate access level in the contract.
- Requires visit date coordination one day in advance.
Complete algorithm for equipment placement/modification
1. Notify us about Your plans for additional placement or modification of equipment characteristics. Send information through personal account or to email support@thehost.ua.
2. We will generate a payment invoice if the service will be performed by our specialists and if necessary, an Act for seal breaking.
3. Make payment of the generated invoice or top up the balance of Your personal account.
4. Review and sign the Act if necessary. Documents can be signed electronically or by the owner during a DC visit.
5. In advance, no later than one business day, inform us of the planned delivery date and time or Your visit to the DC.
Please note: when sending equipment, You must pay the full delivery cost, as DC employees only accept pre-paid cargo. Given that the equipment is valuable cargo, to ensure maximum security and safety during transportation, we recommend using Nova Poshta delivery service. This will provide You with reliable insurance guarantees and cargo tracking throughout the journey.
