If you want to place additional or change the characteristics of previously installed equipment in the TheHost DC, we suggest that you familiarize yourself with the algorithm for performing such works.

Options for replacing equipment are possible

1. Free replacement of simple components.

   • Replacement of external components (for example, a hard disk in an external pocket).
   • You only need to pay for the delivery of the equipment.

2. Replacement with unsealing (paid service).

   • For internal components (power supply, SSD, RAM, etc.).
   • Requires signing of an agreement on breach of seals (can be done remotely, using EDS).
   • The work is performed by our specialists within the framework of paid administration.

3. Independent replacement in our DC.

   • Possible by your specialist if there is an appropriate level of access in the contract.
   • Requires agreement on the date of the visit per day.

Self-replacement of equipment

Self-replacement at our data center:

• You can also replace the equipment yourself at our data center.
• For this, you need to pre-coordinate the visit date, no later than a day in advance.
• The person performing the work must have the appropriate access level, information about the access level is indicated in the contract.

Full algorithm for equipment placement/modification

1. Notify us of your plans for additional placement or modification of equipment. Send the information through your personal account or to the emails info@thehost.ua or support@thehost.ua.
2. We will prepare an invoice for payment (if necessary), an Act of Acceptance of Equipment, and if necessary, an Act of Breaking the Seals.
3. Review the Acts. Documents can be signed electronically or during a visit to the data center.
4. Make the payment of the issued invoice or replenish the balance of your personal account.
5. Pay the full cost of equipment delivery.
6. Notify us in advance, no later than a day, of the date and time of the planned delivery or your visit to the data center.