7.8 Changing the configuration and additional equipment of an already active equipment placement service
If you need to place additional or change the characteristics of previously installed equipment in TheHost DC, then to perform this operation you must perform the following steps:
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You must notify us of any future additional placements or changes to hosted equipment. In this case, it is necessary to indicate the characteristics of new equipment or describe the changing properties of already installed equipment. The notification must be sent to us from personal account or via email to info@thehost.ua.
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Receive a conclusion from technical support about the possibility, date, timing and cost of the work and agree on all the specified issues as part of the request.
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Change the list of additional services in the colocation properties in your personal account and, if additional equipment implies this, also change the current tariff for placing equipment within the created request.
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Based on the application you described, we issue, if necessary, an invoice for payment and provide a Equipment Acceptance Certificate. Also, if the work involves breaking a seal, we will provide you with an Addition of consent to break the seal for your signature.
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Carefully read the Acceptance and Transfer Certificate, print out one copy, sign and send to us along with your equipment. Sign Addition of consent to breaking seals and send it to us by mail or with digital signature via Paperless/Medoc/Vchasno.
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Pay the invoice or top up your account in your personal account in any convenient way.
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Send by courier service, along with the equipment, the previously printed and signed Acceptance Certificate. When sending equipment and documents, be sure to pay the full cost of delivery, since without this equipment, it cannot be accepted on our part.
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We will notify you about the successful completion of the work in a pre-created request. If during the work the seal on the equipment was broken, we will seal it again.
If you plan to place additional or change the characteristics of previously installed equipment without using a courier service, then you need to inform the date and time of the planned visit to TheHost DC in advance, no later than one day in advance. Among the visitors there must be at least one person with an access level that allows you to carry out work with your equipment within the DC in accordance with the current Agreement.